MassPay Inc
  • Beverly, MA, USA
  • Full Time

The HCM/Payroll Account Coordinator is a client focused role, responsible for providing support for a specified set of clients.  This position will both address general administration needs, including, but not limited to routine payroll data entry, as well as assisting with general client inquiries.  It is also responsible to work as part of a team and provide first level support for incoming calls from the phone queue.  The ideal candidate will have a strong desire to provide excellent customer service, attention to detail, and strong knowledge of iSolved.  Since the Account Coordinator role is a frequent point of contact for our clients it is critical for the candidate to make a powerful positive impression with every encounter.

 A few key responsibilities include:

  • Research, troubleshoot and resolve client inquiries, as part of ongoing support for your client set.
  • Educate customers on how to use iSolved to process payroll.
  • Assists clients with payroll support and general inquires.
  • Take incoming customer phone calls from the support queue.
  • Accurately and completely document all customer interactions in our CRM system. 
  • Facilitate cross departmental interaction with other teams in MassPay, to ensure open communications for the benefit of our client's success.
  • Continuously seek out process improvement opportunities and take ownership to implement positive change.
  • Other duties as assigned as needed.


  • High school diploma required. Associates or bachelor's preferred.
  • Strong interpersonal skills, with the ability to communicate effectively, both verbally and in writing.
  • Excellent time management skills, and ability to meet deadlines, prioritize and manage several tasks effectively.
  • Outstanding customer service skills are required, and SaaS experience preferred.
  • Ability to learn technology quickly through instruction and self-training.
  • Attention to detail & results oriented.


MassPay provides businesses with a cloud-based Human Capital Management (HCM) solution to automate their HR & Payroll processes, maintain in-depth employee data, administer benefits, provide electronic onboarding for new hires, capture employee time & attendance and much more. This technology solution, combined with MassPay's HR Services, improves the employee experience, keeps businesses in compliance, and helps managers and supervisors to become better employers.

MassPay has grown rapidly since it was founded in 2004, providing a superior product and building a reputation for personalized, responsive service.  The company has a strong culture built from empowered and growth-oriented team members.  The company offers a terrific benefits package including fun perks such as Wednesday lunches, Friday happy hours, company events/trips, and community service opportunities.   MassPay has been named to the BBJ's Pacesetters/Fast50 list of the fastest growing private companies in Massachusetts for five consecutive years as well as named on the Inc. 5000 list of increasing year over year revenue growth for four consecutive years, (only 10% of privately owned companies in the U.S. have achieve that feat). MassPay is also proud to be the 2017 Gold Stevie Award Winner for Customer Service and Client Support Team of The Year.

MassPay Inc
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