MassPay Inc
  • Beverly, MA, USA
  • Full Time

JOB OVERVIEW:

The  HCM Time & Attendance Implementation Specialist  position is responsible for assisting our customers with the design and successful implementation of the MassPay iSolved solution.  As functional experts, this position leads the customer in the build, testing and implementation of their SaaS software solution, with a primary focus on time and attendance processes.   

RESPONSIBILITIES:

  • Leads new customers through iSolved implementations, ensuring the customer's employee data, are configured accurately.
  • Creates and manages project plans and teams to ensure project deliverables and customer launch dates are met.
  • Partners with other MassPay teams to ensure all customer needs are delivered through an integrated implementation approach. 
  • Monitors the implementation process for potential issues and escalates issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
  • Prepares customers for post-implementation self-sufficiency by delivering ISolved Time system training as part of the Implementation process.
  • Contributes to the evolution and improvement of the ISolved Time Implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
  • Builds solution, customer and industry knowledge by leveraging the appropriate internal and external resources.

SKILLS/QUALIFICATIONS:

  • Minimum of 3 years of experience in delivering payroll services, including payroll tax, with strong business process knowledge related to payroll services.
  • 1 year of Time & Attendance experience preferred.
  • Software implementation experience, preferably in a SaaS environment.
  • Four-year college degree or equivalent education/business experience.
  • Strong technical aptitude and capabilities.
  • Exceptional customer service and problem solving skills.
  • Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.

COMPANY OVERVIEW

MassPay, Inc. provides small and mid-sized businesses a full suite of HR and Payroll products and services to support their needs, utilizing the latest technology and providing unrivaled personal service.  We value business relationships and place a priority on getting to know our clients, keep them in compliance and be proactive to their needs in order to provide the absolute best service. 

MassPay has been named to the BBJ's Pacesetters/Fast 50 list of the fastest growing private companies in Massachusetts for four consecutive years, and most recently, to the Inc. 5000 for year over year revenue growth in 2014, 2015, 2016 & 2017 (only 10% of companies have achieved four consecutive years).  In 2015, MassPay was named a Best Place to Work by the Boston Business Journal.

MassPay Inc
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