• Beverly, MA, USA
  • Full Time

The HR Operations Specialist is responsible for supporting the day-to-day operations, tasks, and projects of the HR Services team, ensuring our HR Partners have the resources to provide a seamless client experience.


  • Maintain HR Services administrative functions, ensure data integrity and keep the strictest of confidentiality with sensitive client information.
  • Organize and update MP's HR Services documents and forms to comply with current federal, state, and local legislation; ensuring internal voice, company branding and grammatical accuracy.
  • Create and manage electronic filing systems for all collateral and documents.
  • Write and edit documents from client correspondence to marketing collateral to forms and instructional documents.
  • Handle inbound client inquiries at Human Resources Partners (HRPs) request: identify needs, conduct research, provide HRP with appropriate info and support documents.
  • Ensure all HR Services documentation and marketing collateral follows established policies and procedures and complies with any relevant federal, state, or local legislation.
  • Proactively research and assist Human Resource Partners with nonroutine requests for information, with a focus on multi-state updates and policy interpretation.
  • Prepare and maintain special internal and external reports as requested by HRPs or immediate supervisor.
  • Conduct periodic audits of HR Services activities to ensure compliance with laws, policies, and procedures.
  • Assist HRPs in developing presentations and training sessions related to the assigned topic.
  • Stay abreast on all employee-related legislative and regulatory changes and/or developments and ensure changes to rules and regulations are restructured with HR systems, policies, articles, and practices.
  • Research changes in laws and regulations analyze their impact on the client's organization and communicate findings.
  • Provide support, as directed, to other cross-functional projects that support HR Systems and Operations initiatives as needed.
  • Participate in professional development sessions or seminars.
  • Work on special projects; perform any other tasks as assigned.


  • BS/BA in Human Resources Management, Business, Psychology, or related field a plus
  • Experience working in a HR department strongly preferred with 1-2 years of experience, Co-op and internship experience will be considered.
  • Excellent written and oral communication skills.
  • Proficiency in professional business writing and copywriting required.
  • Strong data entry, organizational, and other general office skills.
  • Skillful user of Microsoft Word, Excel, and PowerPoint; knowledge of HR systems and databases.
  • Experience with HR payroll/personnel software system(s); iSolved experience a plus.
  • Exceptional organizational skills and strict attention to detail.
  • Ability to use good judgement and keep client information confidential.
  • Self-motivated and able to work without supervision on multiple priorities and projects.
  • Demonstrated ability to think critically and be a creative problem-solver.
  • Thrives in a high-pressure, ambiguous environment and able to manage multiple simultaneous priorities.
  • Possesses intellectual curiosity; brings insight into the team and business.
  • Acts as a team player who believes that no task or ask is too small or too big.
  • Delivers consistent excellent customer service to internal/external clients, colleagues, and management.
  • General knowledge of labor law and HR best practices; SHRM-CP or PHR Certification a plus.


Become a part of our growing team and join us in creating better workplaces through cutting edge HR and payroll services and technology. We deeply value our people. MP encourages creativity, welcomes entrepreneurial mindsets, and fosters a highly collaborative work environment. We are committed to delivering five-star customer service to both our customers and to each other as colleagues. MP has experienced explosive growth since we began in 2004. We've been consistently named to the Boston Business Journal's Pacesetters/Fast50 list for the last seven years, as well as the Inc. 5000 list. Our team loves working here and so will you (just check out our Glassdoor reviews). Learn more about what it's like working at MP on our website.

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