MassPay Inc
  • Beverly, MA, USA
  • Full Time

COMPANY OVERVIEW

MassPay, Inc. provides small and mid-sized businesses a full suite of HR and Payroll products and services to support their needs, utilizing the latest technology and providing unrivaled personal service.  We value business relationships and place a priority on getting to know our clients, keep them in compliance and be proactive to their needs in order to provide the absolute best service. 

 

MassPay has been named to the BBJ's Pacesetters/Fast 50 list of the fastest growing private companies in Massachusetts for four consecutive years, and most recently, to the Inc. 5000 for year over year revenue growth in 2014, 2015, 2016 & 2017 (only 10% of companies have achieved four consecutive years).   In 2015, MassPay was named a Best Place to Work by the Boston Business Journal.

 

JOB DESCRIPTION

MassPay is currently looking for a client focused team leader to manage a team of HCM Payroll Specialists.  If you thrive on providing unparalleled customer service, are enthusiastic about going above and beyond the client's expectations, and enjoy motivating a team to provide this same level of service, then this is the position that you have been looking for. 

 

The daily goal of this position is to provide a smooth and efficient running of our client's payroll, benefits platform, and time tracking system.  Since this position is the most frequent point of contact for our clients, it must make a powerful positive impression. Some responsibilities include:

 

  • Ensure that your team process client payrolls through timely, accurate payroll data entry.
  • Supervise and motivate staff to provide service perfection by advocating on the clients behalf.
  • Implement systems and develop plan to continuously track and improve team NPS score.
  • Assists clients with service questions and inquires. Provide timely problem resolution for clients for any unexpected results or process flaws through researching and finding alternative methods.
  • Gain strong knowledge and become an expert in the I-Solved product suite.
  • Train clients on new processes and functionality.
  • Maintain a high rate of client retention through quality service and timely documentation of all calls.
  • Always be looking to improve efficiencies within the team, how they respond to requests and interact with clients.
  • Provide continuous feedback to team and management on areas of opportunities to enhance services provided to the client.
  • Partners with Implementation Manager to ensure clients are transitioned in a positive and efficient manner.
  • Motivate team mates to carry out initiatives to fulfill strategic goals.

 

SKILLS & QUALIFICATIONS

  • 2+ years of experience in a Payroll environment and/or working with Payroll software. 
  • Experience working with Benefits & HRIS system preferred.
  • Proven success in a management position.
  • Bachelor's Degree preferred.
  • Ability to learn technology quickly through instruction and self-training
  • Exceptional client service and management skills.
  • Desire to work as part of a team
  • Excellent verbal and written communication skills
  • High attention to detail.
MassPay Inc
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