MassPay Inc
  • Beverly, MA, USA
  • Full Time

JOB DESCRIPTION
MassPay is currently looking for a client focused HCM Implementation Manager who will be responsible for leading our implementation team in the project management and implementation of our clients' MassPay iSolved solution.  As functional experts, they will lead our client in the migration, training, and testing of their SaaS software solution, with a primary focus on HR, timekeeping, employee benefits and payroll processes.   Since this position is the most frequent point of contact for our clients during implementation, this person must make a powerful positive impression and be able to provide seamless service for the client and all of their implementation needs.

RESPONIBILITIES:

  • Engages new clients to confirm a thorough understanding of how they want to utilize iSolved.
  • Lead our team of timekeeping, payroll/HR, and benefits administration implementation specialists to configure iSolved to client specifications.
  • Builds and reviews project management plans with internal team and our clients.
  • Manages project plans with our clients and internal teams to ensure project deliverables and customer launch dates are met.
  • Develop internal and external processes to best utilize Isolved.
  • Build integrations with 3rd party providers.
  • Partners with other MassPay teams to ensure all customer needs are delivered through an integrated implementation approach.
  • Monitors the implementation process for potential issues and escalates issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
  • Meet with clients throughout their onboarding process and train them on how to best utilize iSolved.
  • Confirms with clients post-implementation that all needs have been met or exceeded.
  • Prepares clients for post-implementation self-sufficiency by delivering iSolved system training as part of the Implementation process.
  • Prepares clients to be transitioned to an account specialist after their second payroll is processed.
  • Contributes to the evolution and improvement of the Payroll Implementation process by providing feedback and sharing ideas that will increase client satisfaction, drive efficiency or enhance our technical capability.
  • Builds solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
  • Adheres to company and departmental policies.
  • Provide pre-sales support to sales team as necessary.
  • Travel (up to 50%) is required.
  • Cross trains on all ISolved services.

SKILLS & QUALIFICATIONS

  • Experience and demonstrated functional business process knowledge related to payroll services, timekeeping and benefits administration. (preferred 3+ years)
  • Project Management experience with the ability to coordinate and collaborate across a team.
  • Demonstrated strong technical aptitude and capabilities required with the ability to learn technology quickly through instruction and self-training.  Software implementation experience in a SaaS environment preferred.  
  • Ability to thrive in a client facing role including a passion for delivering an outstanding customer experience.
  • Prior supervisory experience required.
  • Project Management experience
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Excellent written and verbal communication skills.
  • Four-year degree or equivalent education and business experience

COMPANY OVERVIEW
MassPay, Inc. provides small and mid-sized businesses a full suite of HR and Payroll products and services to support their needs through utilizing the latest technology and unrivaled personal service.  We value business relationships and place a priority on getting to know our clients, keep them in compliance and be proactive to their needs in order to provide the absolute best service.  

MassPay has been named to the BBJ's Pacesetters/Fast 50 list of the fastest growing private companies in Massachusetts for four consecutive years, and most recently, to the Inc. 5000 for year over year revenue growth in 2014, 2015, 2016 & 2017 (only 10% of companies have achieved four consecutive years).  Also in 2015, MassPay was named a Best Place to Work by the Boston Business Journal.

MassPay Inc
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